Refund policy


Customised Products

NO REFUNDS/ EXCHANGES on personalised products.

Unfortunately we cannot accept returns/exchanges on Personalised products as these have been personalised specially for you to your requirements and cannot be sold again.

Made to Order Products

All made to order products (pre order) are subject to NO RETURNS/ EXCHANGES as they are ordered specially for you only. These are not available in store and only arranged to be made for an order, once an order has been placed.


We will gladly accept returns subject to eligible reasons, and issue a refund or store credit. All non personalised in stock products that have been purchased online can be returned. Within 14 days. We will then issue a refund. To send the item back please contact us at, and we will send you instructions how to return the items. 

Earrings are non-returnable due to health and safety reasons.

Also, please note, we reserve the right to refuse a refund/ exchange should the reasoning be outside any means of sense. 

You can always contact us for any return question at

Unfortunately, we cannot accept returns on sale items or gift cards.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Thank You!